30%
patient A/R never collected
Confusing statements drive ignore-and-delay behavior.
Service
Patient Billing & Statements
Patients understand what they owe — and pay faster.
The problem
What happens when this breaks.
2–3
statement cycles wasted
Generic letters without context don’t convert.
↑
front-desk burden
Staff spend hours explaining opaque balances.
How MedfirstRCM handles it
A disciplined process — not a ticket queue.
- 01
Accurate balances
Post insurance first; transfer true patient responsibility only.
- 02
Plain-language statements
Itemized, readable bills with clear next steps.
- 03
Multi-channel collect
Portal, text, and mail options with payment plans.
- 04
Escalation
Defined path for unresolved balances without harming the patient relationship.
What's included
Scope you can hold us to.
- Statement design & cycles
- Payment plan support
- Patient portal messaging
- Customer-service scripts
Results
Outcomes tied to this service.
↑0%
Patient collections
↓0%
Statement inquiries
0
Day patient A/R target
Works with your EHR / PM / LIS
EpicathenahealthDrChronoAdvancedMDTebraeClinicalWorksNextGenModMedEpicathenahealthDrChronoAdvancedMDTebraeClinicalWorksNextGenModMed
FAQ
Questions we hear most.
Yes — we integrate with common patient-pay portals and merchant processors.
See exactly how much revenue you're leaving behind.
Book a free practice audit. We'll map your denials, aging, and coding gaps — and show you a clear path to lift.